Support

If you're stuck, this page covers most things. If it doesn't, email us and we'll write back.

Common questions

How does the verdict work?

You share a YouTube link or type a show name. We check what's actually in it, not just the thumbnail, and run it through our AI screening across seven safety filters (unkind language, violence, brat behavior, creep factor, scary factor, overstimulation, consumerism), and return one of three verdicts: Yes, Your Call, or Hard Pass. Alongside the safety screen, we score what the content feeds (curiosity, empathy, cleverness, and other kinds of growth), which shows on every card and helps Strangey pick what to put on. Each verdict is personalized per kid based on their age and your custom filter thresholds.

What does "pediatrician-informed" mean?

Every kid profile starts with filter thresholds tuned to their age. Those starting points follow published policy statements from the American Academy of Pediatrics (AAP), cross-checked against the age bands used by major family media guides. They are starting points, not verdicts. You can change any threshold, any time, and you're the final filter.

The published anchors behind the defaults:

• Media and Young Minds (AAP, Pediatrics, 2016). Content quality matters most under age 5.
• Virtual Violence (AAP, Pediatrics, 2016). Violence exposure calibrated by age.
• Children, Adolescents, and Advertising (AAP, 2006, reaffirmed). Kids under about 8 can't reliably spot selling intent, so the consumerism filter stays strict for them.
• Lillard and Peterson (Pediatrics, 2011). Fast-paced content impairs executive function in preschoolers, so overstimulation stays strict under 6.

What it does not mean: the AAP has not reviewed, endorsed, or certified Strangey Dangey, and no pediatrician signs off on individual verdicts. The verdict itself comes from reading the actual content against those thresholds. Inside the app, the same citations sit under every kid's filter sliders, behind "How we set these."

The app says "Couldn't read it." What now?

Some videos don't give Strangey enough to check. When that happens, we tell you up front instead of guessing. Try the original-language version, a different upload of the same content, or paste a different link.

It says my video is in a non-English language.

Today we only screen English-language content. If the audio is dubbed or originally in another language, we'll flag it instead of returning a wrong verdict. Multi-language support is on the roadmap.

How many screenings do I get?

Your first 7 days are a free trial with 5 screenings a day. After the trial, the free tier is 3 screenings a week. Pro lifts the limits: no daily cap for normal family use, plus Family Sharing, so one subscription covers both parents on the same Apple Family. Pro comes monthly or yearly. The app shows the price for your country before you buy: Settings → Subscription → Upgrade to Pro.

Is there a cap with Pro?

Not for normal family use. There's a fair-use ceiling behind Pro, set high enough that you'd have to be screening around the clock to reach it, and it exists to stop scripted traffic rather than parents. If you ever bump into a limit doing something legitimate, email us. We'll sort it out, and we'll tell you where the line sits for your account.

How do I cancel my Pro subscription?

Settings → Subscription → Manage Subscription. That opens iOS's subscription management screen where you can cancel or change plans. You keep Pro features until the end of the current billing period. You can also cancel directly in the iOS Settings app under Apple ID → Subscriptions.

I cancelled by mistake. How do I restore Pro?

Settings → Subscription → Restore Purchases. As long as you're signed into the same Apple ID that purchased, your Pro entitlement comes back. If it doesn't, email support with the date of purchase and we'll sort it.

I deleted my account but I'm still being charged.

Account deletion erases your account, kid profiles, and scan history from our systems. It does not cancel an active iOS subscription. Apple requires you to cancel that separately in iOS Settings → Apple ID → Subscriptions. If you're seeing charges after cancelling there, contact Apple Support; refunds for App Store purchases are handled by Apple.

How do I change a kid's limits?

Tap the gear at the top of Watch or Screened, then the kid under Your kids. Their page shows their age and the seven things Strangey watches for, in the same dots as every card. Tap Change Mia's limits (with your kid's name) for a slider per filter and the 7-question shortcut. Pro users can move them for each kid; free users get the age-based defaults.

Where did the Kiddos tab and the yes list go?

The app has two tabs now: Watch and Screened. What each kid can watch is in Screened: tap their name at the top. Their age and limits are in Settings, under Your kids, and so is Add a kid. If you sent a sitter a live link before, it still opens, and you can turn it off from that kid's page in Settings (tap Edit).

The share sheet asks me to agree before it screens.

That's a one-time question. It says a partner's artificial intelligence helps us screen the shows and videos you ask about, with a link to the Privacy Policy. Tap Agree & check it and the screening starts. If you agreed while setting up the app, it won't ask.

How do I delete my account?

Settings → Account → Delete Account. This removes your account, every kid profile, and every screening you've ever run from our systems, and revokes Sign in with Apple. The action can't be undone.

What does Strangey Dangey send out to screen a video?

The public content and details (title, channel, series and episode) of what you ask us to screen, plus your kids' ages so the verdict fits each of them. That goes to the AI service we use for analysis, under terms that prohibit using your inputs to train its models. We do not send your name, email, kid names, device identifiers, or any personally identifiable information. Full details are in our Privacy Policy.

Is there a simpler mode for grandparents?

Nana + Papa Mode, in Settings under Theme: big text, no clutter, plain language, and no jokes.

Does the app work on iPad?

Not in v1. The iPhone build runs on iPad in compatibility mode but isn't designed for the larger screen. Native iPad support is on the roadmap.

Where do I read the legal stuff?

• Privacy Policy
• Terms of Service

Press, partnerships, or anything else

Email hello@strangeydangey.com.